​Our Board Submission Process

Fast, Simple, and Reliable — Ship Your Board with Confidence.

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⚡ How It Works

1. 📲 Send Issue Details (Phone / Text / WhatsApp)
Send us a brief description of the problem, equipment information, and 1–3 clear photos of the circuit board. We’ll perform a preliminary feasibility review before you bring or ship anything.

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2. ✅ Approval to Send the Board
Please wait for our approval before shipping or dropping off your board. Once approved, we’ll provide the next-step instructions.

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3. 📦 Ship or Drop Off Your Board
Choose one: ship the board to us or drop it off at our South Florida office.

Important: Open, unsealed, or untaped packages are not accepted for drop-off. The board must be protected in an ESD (anti-static) bag, securely cushioned, and packed inside a closed and taped box.

The customer is responsible for the cost of shipping the board to PCB Tech USA. Applicable return shipping costs will be added to the repair estimate/invoice and paid by the customer before repair work begins.

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4. 🚚 Optional Local Pickup
Local pickup may be available in nearby areas for an additional fee. Pickup pricing is based on current local courier/Uber rates and may vary depending on distance and time.

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5. 🔎 Initial Diagnostic Inspection
We perform an initial inspection, typically within up to 3 business days, to evaluate the board and determine whether further diagnosis or repair is practical.

The initial visual and electrical assessment is free. If deeper diagnosis requires replacement components, extended bench testing, or additional technical work, we will contact you before proceeding. A diagnostic fee may then apply.

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6. 💬 Repair Estimate, Approval & Payment

If the board appears repairable, we’ll provide a detailed repair estimate and estimated turnaround time.

The estimate will include the approved repair charges and applicable return shipping costs.

Before repair work begins, the customer must approve the repair estimate, accept the Repair Authorization & Service Agreement, and complete payment.

The Service Agreement includes the applicable repair terms, limited warranty, testing conditions, repair limitations, and other service conditions.

No repair work or parts ordering will begin until the required authorization has been completed and payment has been received.

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7. 🧰 Parts Order & Component-Level Repair
After approval and payment, we source the required components and begin the component-level repair.

Turnaround time depends on the fault, parts availability, board condition, and complexity of the repair.

If unexpected technical issues are discovered during the repair process, PCB Tech USA may pause the repair and contact you before proceeding further.

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8. 🔁 Return & In-System Testing
Because many industrial and professional circuit boards cannot be fully function-tested outside their original equipment, the repaired board may need to be returned to you for final in-system verification.

Once the repair is completed, the board will be shipped using the return shipping method included in the approved estimate/invoice.

You will have up to 3 days after delivery or pickup to test the board and report the results. Shipping or transit time is not included in the 3-day testing period.

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9. ⚠️ Unexpected Issues or Unable to Complete the Repair
If unexpected technical issues are discovered during the repair process — such as unavailable or obsolete components, firmware or software problems, processor-related faults, hidden PCB damage, or damage more severe than initially identified — PCB Tech USA will stop and inform you before proceeding further.

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If you choose not to continue, PCB Tech USA may retain the cost of diagnostic labor already performed, components already used or specially ordered, and other previously authorized non-recoverable expenses. Any remaining unused portion of the repair payment will be refunded, when applicable.

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If you are informed of the additional risks and authorize PCB Tech USA to continue the repair attempts, payments already made for the repair become non-refundable, even if the board ultimately cannot be repaired.

When appropriate, PCB Tech USA may also offer a used, refurbished, or new replacement option.

 

📌 Notes

• 3-Day In-System Testing: If the board does not operate as expected during the 3-day in-system testing period, contact us promptly. We’ll review the reported issue and determine the appropriate next step, which may include re-evaluation, additional repair attempts, or alternative options.

• If You Decline the Repair Estimate: If you decline the repair estimate and no diagnostic or other authorized costs were incurred, there will be no repair charge. The customer remains responsible for applicable return shipping costs. Alternatively, the board may be recycled or disposed of with your written authorization.

• Drop-Off & Pickup Office: This address serves as a drop-off and pickup office only. All evaluation and repair services are performed at a separate repair facility.

• Evaluation Notice: We do not offer rushed or same-day evaluations. Each board is reviewed through a structured diagnostic process. Initial evaluations are typically completed within up to 3 business days, depending on board complexity, workload, and the nature of the fault.

🚚 Shipping & Handling

• 📦 Packaging: Use an ESD (anti-static) bag and a sturdy box. Immobilize heavy components and use adequate internal cushioning to prevent movement during transit.

• ⛔ Drop-Off Rule: Open, unsealed, or untaped packages are not accepted. The box must be closed and taped, and the board must be protected in an ESD bag and secured with internal cushioning.

• 🛡️ Shipping Responsibility: The sender/customer is responsible for properly packaging the board to prevent damage during transit. PCB Tech USA is not responsible for shipping damage resulting from inadequate packaging. We recommend tracked and insured shipping with an appropriate declared value.

• 💳 Shipping Costs: The customer is responsible for the cost of shipping the board to PCB Tech USA. Applicable return shipping charges will be included in the repair estimate/invoice and must be paid before repair work begins. If the repair estimate is declined, the customer remains responsible for applicable return shipping costs.

• 🧾 Include Inside the Box: Please include your name, phone number, email address, return shipping address, and a brief description of the fault.

• 🚛 Carriers: UPS, FedEx, and USPS are accepted. Customers may select their preferred carrier when shipping a board to PCB Tech USA.

PCB Tech USA
1501 Corporate Drive, Suite 100
Boynton Beach, FL 33426, USA
📞 Phone / WhatsApp: +1 (561) 301-7555